Privacy Policy

1. Introduction

Greetly AI ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered voice receptionist services, website, and related applications (collectively, the "Service").

By using our Service, you consent to the data practices described in this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, business name, and position
• Business Information: Business type, call volume, business hours, and specific requirements
• Communication Data: Information you provide when contacting us for support or demo requests
• Account Information: Username, password, and account preferences (if applicable)

2.2 Automatically Collected Information

When you use our Service, we automatically collect certain information, including:

• Usage Data: Information about how you interact with our Service, including pages visited, time spent, and features used
• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
• Log Data: Server logs, including access times, pages viewed, and error logs
• Voice Data: Audio recordings and transcriptions of conversations with our AI receptionist (if applicable)

2.3 Third-Party Information

We may receive information about you from third parties, such as:

• Business partners and service providers
• Social media platforms (if you connect your accounts)
• Public databases and directories
• Analytics and advertising partners

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To provide, maintain, and improve our AI receptionist services
• Communication: To respond to your inquiries, provide customer support, and send important service updates
• Personalization: To customize your experience and provide relevant content and recommendations
• Analytics: To analyze usage patterns, improve our Service, and develop new features
• Security: To protect against fraud, unauthorized access, and other security threats
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Marketing: To send promotional materials and newsletters (with your consent)

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our Service, including:

• Cloud hosting and infrastructure providers
• AI and machine learning service providers
• Email and communication service providers
• Analytics and monitoring services
• Payment processors and billing services

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal requests, such as subpoenas or court orders
• Government investigations or regulatory inquiries
• Protection of our rights, property, or safety
• Prevention of fraud or other illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections outlined in this policy.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Employee training on data protection practices
• Incident response and breach notification procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period may vary depending on:

• The type of information collected
• The purpose for which it was collected
• Legal and regulatory requirements
• Your continued use of our Service

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

You have the right to request access to your personal information and receive a copy of the data we hold about you in a portable format.

7.2 Correction and Update

You may request that we correct or update any inaccurate or incomplete personal information we hold about you.

7.3 Deletion

You may request that we delete your personal information, subject to certain exceptions where we are required to retain the information for legal or legitimate business purposes.

7.4 Opt-Out and Withdrawal

You may opt out of marketing communications and withdraw your consent for certain data processing activities at any time.

7.5 Objection and Restriction

You may object to certain processing of your personal information and request restrictions on how we use your data.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and Service. These technologies help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve our Service functionality and performance

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our Service.

9. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

For transfers to countries that do not provide adequate data protection, we implement appropriate safeguards such as standard contractual clauses approved by relevant authorities.

10. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately, and we will take steps to remove such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Displaying a prominent notice on our Service

Your continued use of our Service after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within a reasonable timeframe and work to address your concerns promptly.